Beware of Fake Google Robocalls: A Warning for Business Owners

At XC Media Design, we take pride in protecting businesses from various digital threats. Not only are we one of Rhode Island and Connecticut’s most trusted Website Design and Digital Marketing studios, we are also specialized in Cybersecurity and Computer Forensics.

Recently, we have noticed a surge in fake Google robocalls targeting local business owners, including those with 860 and 401 area codes. These calls are fraudulent attempts to deceive you into sharing personal information or engaging with scammers.

The Deceptive Script

Here’s a typical script from these fraudulent calls:

“Hello, this is Google Verify calling about your Google business listing. Your Google business listing needs attention. If your listing is not showing up properly, customers will not be able to contact you or find your location. If you are the business owner, press one. To verify or update your Google Business listing, press nine. To opt out or dial 844-368-6645.”

Listen to the audio of the message below.

Pressing nine or any other option doesn’t help; it simply ends the call. The entire process is designed to trick you into thinking your Google Business listing is at risk, pushing you to act hastily.

The Scam Uncovered

When confronted with our credentials as web design, digital marketing specialists, and cybersecurity and computer forensic professionals, the scammer quickly hung up. This behavior clearly indicates their malicious intent.

Why These Calls Are Dangerous

Impersonation: Scammers pretend to be Google representatives, exploiting the trust and authority associated with the Google brand.
Local Numbers: Using local area codes like 860 and 401 adds credibility, making recipients more likely to answer the call.
Urgency: The script creates a sense of urgency, compelling business owners to act without verifying the legitimacy of the call.

Protect Yourself and Your Business

Know the Facts: Google does not use robocalls to contact businesses about their listings. Any call claiming to be from Google demanding immediate action is a scam.
Verify Independently: If you receive such a call, do not press any numbers. Instead, hang up and verify your Google Business listing by logging into your Google My Business account directly.
Educate Your Team: Inform your staff about these scams so they can recognize and avoid them.
Report Scams: Report any suspicious calls to the Federal Trade Commission (FTC) and Google to help protect other businesses.

Conclusion

At XC Media Design, we are committed to safeguarding our clients from digital threats. Stay vigilant against these fraudulent calls and always verify the legitimacy of any request concerning your business listings. If you have any doubts or need assistance, feel free to contact us by calling us at 401.315.8338. We will always help you figure out if a call or email is valid or a threat. Together, we can ensure your business remains secure and thrives in the digital landscape.

For more information and to stay updated on the latest scams, visit our Bulletin Board regularly and sign up for our Weekly Digital Newsletter. Stay safe and informed with XC Media Design.

Meet the author

Jae is the visionary Founding Partner and Creative Director of XC Media Design, a prominent digital marketing agency founded in 2007. With a degree in Computer Science focused on Web Technologies and a range of certifications in Cybersecurity and Computer Forensics from Google and IBM, Jae exemplifies a deep commitment to cutting-edge technology and excellence. Jae also is a member of the Consumer Council, helping ensure consumer interests are represented and protected. Beyond the professional sphere, Jae is a partnered YouTube content creator and streamer, as well as an avid Tesla and Rivian enthusiast. Additionally, Jae serves as a Community First Responder, certified by the University of Rhode Island.