A Few FAQ's

We are always only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. We’ve been creating and maintaining digital assets for over 15 years, so we aren’t going anywhere anytime soon.

Hosting is extremely important! When it comes to hosting, you get what you pay for. We are resellers for a few of the largest hosting firms in the world, and provide this service at XC Media Host. We can set up your new hosting when we start your website design, or you can DIY it! Just click the link below to go to our web store.

www.XCMediaHost.com

Usually that is you. You are the expert on your business, so it’s typically best if it comes from you. If you need help, we have copywriters who can help clean up or write original content for you at an additional cost.

A lot! Your input and feedback is crucial to this process. We’ll start with a few questions about your needs, your likes, your wants, and work with you to develop just the right look and functionality.

For most projects, we take an initial deposit for half of the total project fee, but we can work with you to set up a schedule that meets your needs. We understand that this is a big investment and want to help you budget for the expense in whatever way possible.

We accept cash, checks, PayPal, and all major credit cards.

There’s not one single answer to this question. Our website design fee is based on the needs of each individual project. Every website is unique and requires different components, which we design and develop custom websites specifically for your small business. We’ll ask some questions, assess your needs, and give you a quote based on that assessment.

On average, we shoot for a four to six week turnaround, but the pace of any project is set by each client. How much input you can provide during the initial stages, your availability with feedback, and how soon the content is ready affects the speed of completion. Functionality needs also play a role as more complex sites will take more time to develop.

Yes. WordPress is a great content management system that now powers more than 30% of the web. Its huge market share is due to its flexibility and ease of use.

Not at all! We work with clients all over the world. Even though we are the 1st brick and mortar website design and digital marketing studio in our area, our team mostly works remotely. That being said, we love meeting clients! Feel free to stop by anytime.

For sure! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a set of comprehensive video tutorials to help you learn your way around, as well provide you with a training session to help get you on your way. We are always here to answer questions too!

Does a bear sh…. (cough*)! We mean, absolutely!

We provide ongoing support for many of our web design clients, and welcome new maintenance only clients all the time. Each website maintenance plan is tailored to the individual client as well, so just ask us to help, and that’s exactly what we will do.

Absolutely! Having a mobile-friendly (aka “responsive”) website is more important than ever! We make sure all of our websites looks great on a variety of devices, including desktops, laptops, tablets, cell phones, and more.